Any cancellation of an order must be confirmed in writing to us. Any artwork or set-up costs incurred prior to the notification of cancellation will be charged in full. Any garments which have already been processed with a logo will be charged in full.
It is the responsibility of the customer to approve the artwork before printing or embroidery begins. We accept no responsibility for any accidental loss or damage to artwork supplied.
Changes to Artwork
Any changes to artwork which has already been processed will incur further costs.
Screens remain the property of Kingfisher Giftwear.
Customer's property supplied for printing or embroidery is held at the customer's risk. Whilst every care will be taken in printing or embroidery, we cannot accept responsibility for imperfect work caused by unsuitability of materials supplied by the customer. If any error occurs while printing/embroidering a logo onto a customer’s own garment, Kingfisher Giftwear is only liable for the quoted price of applying the print/embroidery to said garment. At no time and under no circumstance shall Kingfisher Giftwear be liable for the cost of the garment.
Kingfisher Giftwear accepts no liability for infringements of copyright by the customer when artwork is supplied.
Samples are sent out upon request to the customer. These will be invoiced to the customer. A credit will be raised if the samples are returned within 2 weeks from date of invoicing. We reserve the right not to accept samples returned without either an invoice or order reference. If the samples are not returned within 2 weeks the customer must pay for them fully as per the invoice. A credit will not be raised if the garments are returned tarnished or not in the original packaging.
Substitute Garments / Fabrics
Kingfisher Giftwear will always endeavour to supply any particular garments / fabrics specified by the customer. Where these are unavailable, however, Kingfisher Giftwear reserves the right to substitute with garments / fabrics of similar quality or size.
Shortfalls / Quality Issues
Any shortfalls or quality complaints must be notified in writing to Kingfisher Giftwear within 48 hours of delivery.
Items that are faulty or need to be exchanged must be returned to us within 7 days of receipt. Items for exchange must be in their original condition “as new” with their original packaging.
Your Consumer Right of Return & Refund
This clause only applies if you are a consumer.
1.1 If you are a consumer, you have a legal right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000. During the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order and receive a refund. However, this cancellation right does not apply in the case of any made-to-measure or custom-made products or products made to your specification or clearly personalised.
1.2 Your right to cancel starts from the date we tell you the products have been despatched. If the products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
To cancel an order, please contact us in writing to tell us by sending an e-mail to firstname.lastname@example.org or by sending a letter to Tom Guard at Kingfisher Leisurewear Limited, Units B&C Orleton Road, Ludlow Business Park, Ludlow, Shropshire SY8 1XF to tell us.
1.3 If you have returned the products to us because they are faulty or misdescribed, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
1.4 If the products were delivered to you:
(a) you must return the products to us as soon as reasonably practicable. If the products require collection, we will collect the products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) unless the products are
faulty or not as described you will be responsible for the cost of returning the products to us or, if relevant, the cost of us collecting the products from you. (c) you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
In any event the liability of Kingfisher Giftwear is restricted to their price list for the goods involved. Kingfisher Giftwear is a trading name of Kingfisher Leisurewear Ltd. This contract was made in Ludlow, Shropshire, England.